Terms & Conditions

Preamble: Contracting Entity and Application

These Terms of Sale set out the terms under which Products and Services are sold and provided to customers through the website design.customkit.com.

While this website utilizes the Custom Kit brand (a trading name of Systems Direct) and its design interface, the legal contract for the sale of goods, production, payment processing, and fulfilment is exclusively with My Club Europe PLC (hereinafter referred to as “The Company“, “We“, or “Us“).

By placing an order on this site, you are entering into a commercial agreement with My Club Europe PLC, and you acknowledge that My Club Europe PLC is responsible for the manufacturing, quality control, and delivery of your order.

Please read these Terms of Sale carefully. You will be required to read and accept these Terms of Sale when ordering Services. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Services through this site.

Last updated: 19 November 2025.

1. Legal Rights by Country

This document governs the supply of bespoke, custom-made apparel by The Company to customers in the United Kingdom and the European Union. The primary strategy for harmonizing these Terms relies on the fundamental consistency of consumer protection laws regarding distance selling of personalised goods. Specifically, The Company’s business model leverages the exception to the statutory right of withdrawal (the “cooling-off” period) codified in both UK and EU law.

However, the specific consumer rights defined herein—particularly regarding the legal guarantee for faulty goods—are determined by the customer’s country of residence.

1.1 United Kingdom

The sale of bespoke goods to UK consumers is governed by the Consumer Contracts Regulations 2013 (CCRs) and the Consumer Rights Act 2015 (CRA 2015).

  • Right of Cancellation: The customer does not possess the right to cancel or return any order once confirmed, as all products are custom-made. This exclusion is expressly permitted under Regulation 28(1)(b) of the CCRs 2013.
  • Faulty Goods: Under the CRA 2015, goods must be As Described, Fit for Purpose, and of Satisfactory Quality.
  • 0-30 Days: Right to a full refund if faulty.
  • 30 Days – 6 Months: The Company has one opportunity to repair or replace. The defect is presumed to have existed at delivery unless proven otherwise.
  • 6 Months+: The burden of proof shifts to the consumer to demonstrate the fault existed at the time of delivery.

1.2 Spain

Sales to Spanish consumers are subject to the Spanish General Law for the Defence of Consumers and Users (LGDCU).

  • Right of Withdrawal: Excluded under Article 103 of the LGDCU because the goods are manufactured according to consumer specifications.
  • Statutory Guarantee: Spanish consumers benefit from a minimum legal guarantee of two years. The defect is presumed to have existed at the time of delivery during the first six months. After this period, the consumer may be required to prove the lack of conformity.

1.3 Germany

Transactions are governed by the Bürgerliches Gesetzbuch (BGB).

  • Right of Withdrawal: Explicitly excluded under § 312g, Paragraph 2, No. 1 BGB for goods tailored to personal needs.
  • Statutory Guarantee: Consumers hold a statutory warranty (Gewährleistung) of two years. The presumption of fault is limited to the first six months following delivery.

1.4 France

Sales are subject to the Code de la Consommation.

  • Right of Withdrawal: Excluded under Article L221-28 for personalised goods.
  • Burden of Proof: Defects appearing within twenty-four months of delivery are presumed to have existed at the time of delivery. The Company must bring goods into conformity within 30 days of a request.

1.5 Italy

Sales are regulated by the Codice del Consumo.

  • Right of Withdrawal: Excluded by Article 59 for clearly personalised goods.
  • Reporting Window: A critical requirement for Italian consumers is the duty to notify the seller of a defect within two months from the date of discovery.

1.6 Ireland

Sales are governed by the Consumer Rights Act 2022.

  • Right of Withdrawal: Excluded for goods that are “clearly personalised”.
  • Presumption of Fault: Set at six months from delivery.

1.7 Other EU Countries

For all other EU Member States, The Company adheres to the EU Consumer Rights Directive (CRD). The right of withdrawal is excluded for customised goods. The Company relies on a six-month presumption of fault period unless local law mandates a longer period.

2. Company Information (The Contracting Entity)

This section defines the legal entity responsible for the contractual obligations. While “Custom Kit” is a trading name of Systems Direct, the contract for purchase, production, and fulfilment on this specific platform is entered into by My Club Europe PLC.

The Contracting Entity:

  • Legal Name: My Club Europe PLC
  • Trading As: Custom Kit (under license/agreement with Systems Direct)
  • Registered in England & Wales: Company No. 12087282
  • Registered Office (Common): 2 Oxted Chambers, 185187 Station Road East, Oxted, England, RH8 0QN
  • VAT Identification: GB 352 3024 39

Contact Details:

For all enquiries regarding orders placed on design.customkit.com, please contact:

  • Email: customerservices@myclubgroup.com
  • Postal Address: 2 Oxted Chambers, 185187 Station Road East, Oxted, RH8 0QN
  • Telephone:
  • UK: 01883772929
  • Spain: 34 900998219
  • France: ‌33 805102422
  • Germany: 49 8000003313

3. Order Process & Contract Formation

  1. Initiation: Orders are initiated via the interactive kit builder tool on design.customkit.com. All data submitted is received and processed by My Club Europe PLC.
  2. Design Approval: A team member will contact you to finalize details and prepare a CAD drawing. Approval of this CAD drawing is legally critical as it documents the specifications required to utilize the customization exception in distance selling laws.
  3. Payment: Production commences only once full payment has been received and cleared.
  4. Binding Contract: An order becomes a binding contract only upon The Company issuing a definitive written confirmation detailing the product, pricing, and delivery time. We reserve the right to reject any order prior to this confirmation.

4. Pricing & Payment

  • Pricing: Prices vary based on sport, design complexity, and size. Standard pricing includes sublimation design, names, numbers, and logos. Extras (embroidery, heat transfers) incur additional costs.
  • Payment: We accept bank transfer and credit card. Payments must clear in full before the production timeline begins. Customers are responsible for any bank charges or exchange rate differences.
  • Statement Descriptor: Please note that payments will appear on your bank statement referencing My Club Europe PLC, ensuring clarity regarding the legal entity responsible for the transaction.

5. Production & Delivery

  • Lead Times: The standard production timeframe is 5-6 weeks from the later of: (a) final design approval, or (b) receipt of cleared payment. By placing an order, you expressly agree to this timeline.
  • Delivery Scope: Delivery is available within the UK and specified EU countries.
  • Force Majeure: The Company is not liable for delays caused by events outside our reasonable control, including customs delays, extreme weather, or shipping delays.
  • Missing Goods: Missing items must be reported within 14 days of delivery. Valid missing items will be remade and resent free of charge.

6. Product Information

  • Samples & Variations: Sample garments are representative only. Minor changes in fabric, ink, or construction may occur during production due to availability. This does not constitute a lack of conformity.
  • Right of Substitution: The Company reserves the right to make reasonable substitutions to fabrics or components to ensure the product meets functional requirements.
  • Care Instructions: Garments must be washed strictly according to the care label. Failure to do so invalidates any quality claim.

7. Sizing & Fit

  • Customer Responsibility: Due to the personalised nature of the goods, selecting the correct size is the mandatory responsibility of the customer.
  • Guidance: Size charts are provided for transparency. Subjective indicators (e.g., “Age 11”) are for guidance only.
  • Tolerances: Incorrect sizing chosen by the customer is not a production fault. The Company will not remake garments that measure within the established manufacturing tolerances published in our size guides.

8. Returns, Refunds & Faulty Goods

8.1 Exclusion of Right of Withdrawal

As established in Section 1, the customer does not have the statutory right to cancel or return the order (the “cooling-off” period) once confirmed, as the goods are bespoke and personalised.

8.2 Reporting a Fault

If a garment is defective or not to specification:

  1. Notification: You must contact us promptly. The general window is within 30 days of receipt (Note: Italian customers have 2 months from discovery).
  2. Assessment: We may require photos or the return of the item. We aim to respond within 7 working days of receiving the evidence/goods.
  3. Return Window: Any physical return for assessment must be sent to My Club Europe PLC head office within 14 days of raising the complaint.

8.3 Remedies

  • Confirmed Fault: If the liability lies with The Company (My Club Europe PLC), we will remake the garment free of charge on an expedited basis.
  • French Customers: Repairs/replacements will be executed within 30 days of the request.
  • Discretionary: If the fault is ambiguous or caused by the customer, we may offer a partial refund or discount at our discretion.

8.4 Refunds

Approved refunds will be processed to the original payment method within 14 days of the resolution agreement.

9. Exchanges

Exchanges for size, colour, or style are not permitted due to the fully customised nature of the products. The only exception is if a sizing error or specification mismatch is conclusively determined to have been caused by The Company’s manufacturing process.

10. Re-orders

Re-orders are subject to the same terms and 5-6 week lead times as the original order.

11. Intellectual Property & Designs

  • Company IP Rights: All templates, CAD drawings, and production files created by My Club Europe PLC in the process of fulfilling the order remain the exclusive intellectual property of The Company. You purchase the physical goods, not the underlying design rights.
  • Brand Rights: The “Custom Kit” trademark is the property of Systems Direct.
  • Indemnification: By submitting logos or images, you warrant that you possess the rights to use them. You agree to indemnify My Club Europe PLC and Systems Direct against any third-party claims for IP infringement regarding the content you submit.

12. Limitation of Liability

The Company limits its liability to the maximum extent permitted by law.

  1. Cap: Liability is limited to the total amount paid by the customer for the specific item.
  2. Exclusions: We are not liable for delays or failures caused by Force Majeure.
  3. Mandatory Rights: We do not exclude liability for death, personal injury caused by negligence, fraud, or where exclusion is illegal under mandatory consumer law.

13. Governing Law & Jurisdiction

  • Governing Law: These Terms are governed by the laws of England and Wales (the domicile of My Club Europe PLC). However, EU consumers retain the protection of mandatory provisions of the law of their country of residence.
  • Jurisdiction:
  • UK Customers: Exclusive jurisdiction of the English courts.
  • EU Customers: Non-exclusive jurisdiction of the English courts. EU consumers may bring proceedings in England or in their own Member State.

14. Changes to Terms

We reserve the right to amend these Terms. The version applicable to your contract is the one in force at the moment the order was confirmed. Please retain a copy for your records.

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